Terms of Service
Effective Date: 19 May 2026
Last Updated: 19 May 2026
These Terms of Service (the “Terms”) govern your use of the Grofomo mobile application (the “App”) and the events.grofomo.com website and API (together with the App, the “Service”), each operated by Deuce Creative Limited (“we”, “us”, “our”), a company registered in the United Kingdom. By downloading, installing, or using the App, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Grofomo is a free attendee companion for live music events and festivals. The Service lets you onboard to an event (by scanning a QR code or following a universal link), browse the lineup, favourite artists to receive set reminders, manage notification preferences, and connect with friends inside an event. The Service is provided free of charge.
The Service does notsell event tickets. Where an event provides a ticket purchase link, that link takes you to a third-party ticketing provider whose own terms apply — see §6 below.
2. Eligibility
You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, you may use the Service only with the involvement of a parent or guardian who agrees to these Terms on your behalf. The Service is not directed at children under 13 and we do not knowingly collect their personal information — see our Privacy Policy.
3. Licence to Use the App
Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to download and use the App on devices that you own or control, solely for your own personal, non-commercial use. All rights not expressly granted are reserved.
This licence is granted to you by Deuce Creative Limited. The App is made available through the Apple App Store and the Google Play Store; your use is also subject to those stores’ respective terms. Apple and Google are not parties to these Terms and are not responsible for the App or any claims relating to it.
4. Acceptable Use
You agree that you will not:
- use the Service to violate any law or the rights of any other person;
- harass, threaten, impersonate, or harm any other user or any third party;
- attempt to access, scrape, or copy the Service’s data (including event, lineup, or user data) other than through the features provided to you in the App;
- reverse engineer, decompile, or attempt to derive the source code of the App, except to the extent applicable law expressly permits;
- interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure (including by automating requests, running bots, or probing for vulnerabilities outside an authorised disclosure programme);
- use the Service to send unsolicited communications, spam, or misleading invitations to other users;
- misuse friend-invite links or QR codes (for example by mass-sharing them in a way intended to deceive recipients about who they are connecting with); or
- circumvent any security or rate-limiting controls.
5. User Content
The App lets you choose a nickname and an emoji-and-colour avatar that identify you to friends you connect with inside the App (“User Content”). You are responsible for the User Content you create. You must not choose a nickname that is unlawful, abusive, discriminatory, threatening, deceptive, infringes another person’s rights, or impersonates another person.
You retain any rights you have in your User Content. You grant Deuce Creative Limited a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, display, and transmit your User Content solely for the purpose of operating the Service— for example, showing your nickname and avatar to friends you have connected with.
We may — at our sole discretion — remove or require you to change User Content that we reasonably believe breaches these Terms or is otherwise objectionable. We may suspend or terminate access to the Service for serious or repeated breaches (see §11).
6. Third-Party Services and Ticket Sales
Real-world event tickets are sold by independent third-party ticketing providers. When you tap a ticket link in the App, you are taken to the third party’s website or app, where their own terms and privacy policy apply. We are not a party to any ticket purchase and have no responsibility for tickets, refunds, event admission, event cancellation, or any other dispute relating to a ticketed event.
The Service may also link to or interoperate with other third-party services (for example, mapping or social platforms). We are not responsible for the content, availability, or practices of those services.
7. Event Information
Event information shown in the App — lineups, set times, venues, capacities, and similar details — is provided to us by the relevant organiser or curated from public sources, and is subject to change at short notice. We make reasonable efforts to keep this information accurate but do not guarantee that it is complete, up-to-date, or error-free. Always check directly with the organiser before relying on event information for travel, refund, or admission decisions.
8. Notifications
The App can send push notifications, including set reminders that you have scheduled and, only if you have opted in, marketing communications about future events. You can adjust notification preferences inside the App at any time, or revoke push permission entirely in your device’s system Settings. See our Privacy Policy for full detail.
9. Disclaimers
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of any course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, secure, or error-free; that defects will be corrected; or that the Service or any related content will be free of viruses or other harmful components. Push notifications depend on third-party networks (APNs, FCM, Expo) and your device’s state, and may be delayed or undelivered for reasons outside our control.
10. Limitation of Liability
To the maximum extent permitted by applicable law, in no event will Deuce Creative Limited, its officers, employees, agents, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to these Terms or your use of the Service, whether based in contract, tort (including negligence), strict liability, or any other legal theory.
Our total aggregate liability arising out of or relating to these Terms or your use of the Service will not exceed the greater of (a) the amount you have paid us to use the Service in the 12 months preceding the event giving rise to the claim (which, for the avoidance of doubt, is £0 for the App), or (b) ten pounds sterling (£10).
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law (including, for UK consumers, statutory rights under the Consumer Rights Act 2015).
11. Suspension and Termination
You may stop using the Service at any time by uninstalling the App and, if you would also like your server-side device record deleted, following the process in §7 of our Privacy Policy.
We may suspend or terminate your access to the Service, in whole or in part, at any time and without prior notice if we reasonably believe you have breached these Terms or that suspension is necessary to protect the Service, other users, or third parties. Sections that by their nature should survive termination (including §§5, 9, 10, 12, 13, and 14) will survive.
12. Indemnity
To the maximum extent permitted by law, you agree to indemnify and hold harmless Deuce Creative Limited and its officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to (a) your violation of these Terms, (b) your User Content, or (c) your misuse of the Service.
13. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be announced via in-app notification or push notification at least 14 days before they take effect. Your continued use of the Service after the effective date of a revision constitutes acceptance of the revised Terms.
14. Governing Law and Disputes
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of England and Wales, without regard to its conflict-of-law rules. You and we agree that the courts of England and Wales will have exclusive jurisdiction over any such dispute, except that if you are a consumer resident in another part of the United Kingdom or in the European Union, you may also bring proceedings in the courts of your country of residence, and the mandatory consumer-protection laws of that country will still apply to you.
15. Miscellaneous
These Terms, together with the Privacy Policy, are the entire agreement between you and Deuce Creative Limited regarding the Service and supersede any prior agreement on the same subject. If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver. You may not assign these Terms; we may assign them in connection with a corporate transaction.
16. Contact
Deuce Creative Limited
Questions about these Terms: privacy@grofomo.com
By using Grofomo, you acknowledge that you have read and understood these Terms of Service.