Terms of Service
Effective Date: 19 August 2026
Last Updated: 16 September 2026
These Terms of Service (the “Terms”) govern your use of the Grofomo mobile application (the “App”), the events.grofomo.com website, our attendee API at api.grofomo.com, and the event, ticket, and receipt pages we host at grfm.to and m.grfm.to (together with the App, the “Service”), each operated by Deuce Creative Limited (“we”, “us”, “our”), a company registered in the United Kingdom. By downloading, installing, or using the App, or by buying a ticket through the Service, you agree to these Terms. If you do not agree, do not use the Service.
These Terms are written for attendees and ticket buyers. If you use Grofomo as an event organiser, your use is governed by the Organiser Terms you accept in that product; if you use it as an artist, by the Artist Terms you accept in that product. These Terms apply to you only when you are using the Service as an attendee or buyer.
1. The Service
Grofomo is an attendee companion for live music events and festivals, and a ticketing service for participating events. The companion side lets you onboard to an event (by scanning a QR code or following a universal link), browse the lineup, favourite artists to receive set reminders, manage notification preferences, and connect with friends inside an event. Those features are provided free of charge; ticket and merchandise purchases and the booking fee described in §6 are not.
The Service also lets you buy tickets and merchandise for participating events. Ticket sales are made by the event’s organiser (the “Organiser”) as principal; we act as the Organiser’s disclosed commercial agent and conclude each sale in the Organiser’s name and on the Organiser’s behalf. Ticket purchases are governed by §6 below.
2. Eligibility
You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, you may use the Service only with the involvement of a parent or guardian who agrees to these Terms on your behalf. The Service is not directed at children under 13 and we do not knowingly collect their personal information — see our Privacy Policy.
Buying is different. You must be 18 or over to buy a ticket or merchandise through the Service, including on a payment plan, and you confirm that you are when you check out. If you are under 18 and want to go, ask someone over 18 to buy for you: they enter into the purchase. The Organiser’s own age rules for the event apply on the door either way.
3. Licence to Use the App
Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to download and use the App on devices that you own or control, solely for your own personal, non-commercial use. All rights not expressly granted are reserved.
This licence is granted to you by Deuce Creative Limited. The App is made available through the Apple App Store and the Google Play Store; your use is also subject to those stores’ respective terms. Apple and Google are not parties to these Terms and are not responsible for the App or any claims relating to it.
4. Acceptable Use
You agree that you will not:
- use the Service to violate any law or the rights of any other person;
- harass, threaten, impersonate, or harm any other user or any third party;
- attempt to access, scrape, or copy the Service’s data (including event, lineup, or user data) other than through the features provided to you in the App;
- reverse engineer, decompile, or attempt to derive the source code of the App, except to the extent applicable law expressly permits;
- interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure (including by automating requests, running bots, or probing for vulnerabilities outside an authorised disclosure programme);
- use the Service to send unsolicited communications, spam, or misleading invitations to other users;
- misuse friend-invite links or QR codes (for example by mass-sharing them in a way intended to deceive recipients about who they are connecting with); or
- circumvent any security or rate-limiting controls.
5. User Content
The App lets you choose a nickname and an emoji-and-colour avatar that identify you to friends you connect with inside the App (“User Content”). You are responsible for the User Content you create. You must not choose a nickname that is unlawful, abusive, discriminatory, threatening, deceptive, infringes another person’s rights, or impersonates another person.
You retain any rights you have in your User Content. You grant Deuce Creative Limited a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, display, and transmit your User Content solely for the purpose of operating the Service — for example, showing your nickname and avatar to friends you have connected with.
We may — at our sole discretion — remove or require you to change User Content that we reasonably believe breaches these Terms or is otherwise objectionable. We may suspend or terminate access to the Service for serious or repeated breaches (see §11).
6. Ticket Purchases
6.1 Who you buy from. You must be 18 or over to buy (§2, Buying is different). Tickets are sold to you by the Organiser named on the event page, who is the seller and principal for every ticket sale. We (Deuce Creative Limited, trading as Grofomo) act only as the Organiser’s disclosed commercial agent: we market the tickets, conclude the sale in the Organiser’s name, and collect payment on the Organiser’s behalf. Your contract for admission to the event is with the Organiser, not with us.
6.2 Booking fee. In addition to the ticket price, we charge you a booking fee for our booking and payment-handling services. The booking fee is our own charge, made in our own right; it is shown separately at checkout, included in the advertised ticket price, and inclusive of VAT where applicable.
6.3 Payment. Payments are processed by Stripe. Payment made to us as the Organiser’s agent discharges your payment obligation to the Organiser. Where an event offers a payment plan, the deposit, instalment amounts, and payment dates are shown before you commit; the booking fee is collected with the deposit.
6.4 Refunds and cancellation. Refunds of the ticket price are the Organiser’s responsibility and are governed by the Organiser’s refund policy and your statutory rights. If the Organiser cancels the event, you will be refunded the full amount you paid, including the booking fee. For any other refund the Organiser agrees to make, the booking fee is not refunded, because our booking service has already been supplied by the time the refund is agreed. This does not apply where the law requires otherwise, and it does not apply if the reason for the refund is that we failed to supply the booking service properly.
6.5 VAT and receipts. Where the Organiser is VAT registered, the ticket price includes VAT, which the Organiser accounts for. The booking fee includes VAT where applicable, which we account for. Every order has a receipt showing the ticket and booking-fee amounts, who sold each of them, and the VAT included in each where the seller has told us they are VAT registered. You can open it from the link in your confirmation email at any time. Where a seller has not told us their VAT position, the receipt states no VAT figure for that amount; ask that seller directly if you need one.
6.6 The event itself. The Organiser is responsible for the event: admission, line-up, staging, safety, rescheduling, and cancellation. We are not liable for the event or for any failure by the Organiser to deliver it, and nothing in this section limits the Organiser’s responsibilities to you or your statutory rights.
6.7 Merchandise. Event merchandise is sold directly by the Organiser as merchant of record; payment is taken by the Organiser through its own payment account. The contract for merchandise is between you and the Organiser.
6.8 Other third-party services. The Service may link to or interoperate with other third-party services (for example, mapping or social platforms). We are not responsible for the content, availability, or practices of those services.
6.9 Your right to cancel a ticket. When you buy something online you often have 14 days to change your mind, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That right does not apply to tickets. Those Regulations do not give a cancellation right for services tied to leisure activities where the contract sets a specific date, and a ticket to an event on a given date is exactly that. Our booking service is supplied as part of that same dated purchase.
So once your ticket order is confirmed you do not have a 14-day cooling-off period on it. What you do have: the Organiser’s own refund policy and their decision under §6.4, a full refund including the booking fee if the Organiser cancels the event, everything the Consumer Rights Act 2015 gives you if the service we sold you is not carried out with reasonable care and skill, and your rights if you were misled. We tell you this before you pay rather than afterwards.
6.10 Merchandise is different. Merchandise is goods, not a dated event, so the 14-day right generally does apply to it: you can usually change your mind within 14 days of receiving an item and send it back. Some things are excluded, for example items made or personalised for you. Because merchandise is sold to you by the Organiser as the seller (§6.7), you exercise that right against them, and their listing should tell you how to return an item and who pays the postage. If you cannot find it, ask them, and tell us at privacy@grofomo.com if they do not respond.
7. Event Information
Event information shown in the App or on the event and ticket pages we host — lineups, set times, venues, capacities, and similar details — is provided to us by the relevant organiser or curated from public sources, and is subject to change at short notice. We make reasonable efforts to keep this information accurate but do not guarantee that it is complete, up-to-date, or error-free. Always check directly with the organiser before relying on event information for travel, refund, or admission decisions.
8. Notifications and Emails
The App can send push notifications, including set reminders that you have scheduled and, only if you have opted in, marketing communications about future events. You can adjust notification preferences inside the App at any time, or revoke push permission entirely in your device’s system Settings.
If you buy a ticket, we also send you the emails needed to deliver that order, such as your confirmation, tickets, receipt, and any notice about a change to the event or your payment plan. These are service messages rather than marketing, so they are sent for as long as the order is live and are not subject to marketing opt-out. Marketing messages by email or messaging apps are sent only where you have opted in, and every one of them can be unsubscribed from. See our Privacy Policy for full detail.
9. What we promise, and what we do not
Your statutory rights always apply. Nothing in these Terms removes or reduces any right you have under the Consumer Rights Act 2015 or other consumer protection law, and if anything here reads as though it does, it does not apply to you. The rest of this section sits underneath that.
The companion features are free, and provided as they are. Browsing lineups, favouriting artists, set reminders, and friend features are provided “as is” and “as available”. We do not promise that they will be uninterrupted, secure, or error-free, that defects will be corrected, or that they will be free of viruses or other harmful components. Push notifications depend on third-party networks (APNs, FCM, Expo) and on your device’s state, and may be delayed or undelivered for reasons outside our control, so please do not rely on a reminder as your only prompt to be somewhere.
The booking service is different, because you pay for it. When you buy a ticket you pay us a booking fee under §6.2, and we will carry out that booking and payment-handling service with reasonable care and skill, as the Consumer Rights Act 2015 requires. If we do not, you have the remedies that Act gives you.
Nothing in this section limits the Organiser’s obligations to you in respect of tickets you have bought, or our obligation to account for payments we hold as the Organiser’s agent.
10. Our responsibility for loss
If we fail to comply with these Terms or do not use reasonable care and skill, we are responsible for loss you suffer that is a foreseeable result. Loss is foreseeable if it is obvious that it will happen, or if, when you started using the Service, both you and we knew it might happen. We are not responsible for loss that is not foreseeable.
The Service is licensed to you for personal use (§3). If you use it for any business purpose, we are not liable to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
Subject to the paragraph below, our total liability to you arising out of or relating to these Terms or your use of the Service will not exceed the greater of (a) the booking fees you have paid us under §6.2 in the 12 months before the event giving rise to the claim, or (b) ten pounds sterling (£10). The ticket price is not included in that figure, because it is paid to the Organiser and not to us.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law (including, for UK consumers, statutory rights under the Consumer Rights Act 2015). Nothing in this section limits our obligation to pay over or refund amounts we hold as the Organiser’s agent, or any liability that cannot be limited by law.
11. Suspension and Termination
You may stop using the Service at any time by uninstalling the App and not using our web pages and, if you would also like your server-side device record deleted, following the process in §7 of our Privacy Policy. Tickets you have already bought are unaffected: they remain valid, your receipt stays available, and the Organiser’s obligations to you under §6 continue.
We may suspend or terminate your access to the Service, in whole or in part, if we reasonably believe you have breached these Terms or that suspension is necessary to protect the Service, other users, or third parties. We will act proportionately: we will tell you what we have done and why, unless the law or a genuine security concern prevents us, we will give you notice first where it is reasonable to do so, and we will restore your access once the reason for the suspension has been resolved. Suspending your access does not cancel a ticket you have already bought or release the Organiser from §6. Sections that by their nature should survive termination (including §§5, 6, 9, 10, 12, 13, and 14) will survive. Ending your access does not end a refund question that was already open under §6.4.
12. If someone brings a claim against us because of you
If a third party brings a claim against us because of something you did that broke these Terms — in particular content you posted (§5) or use of the Service that §4 does not permit — you agree to reimburse us for the losses and reasonable costs we actually incur as a result.
This applies only to the extent that:
- the claim was caused by your own act or omission, and not to the extent it was caused by us or by anyone else;
- the loss was a foreseeable result of it, as described in §10; and
- we have told you about the claim promptly, have not settled or admitted it without asking you first, and have taken reasonable steps to keep the costs down.
Nothing in this section affects your statutory rights.
13. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be announced at least 14 days before they take effect, by in-app or push notification and, if you have given us an email address, by email. Your continued use of the Service after the effective date of a revision constitutes acceptance of the revised Terms. If you do not accept a change, you can stop using the Service before it takes effect, at no cost to you, and tickets you have already bought are unaffected. Changes do not alter the terms that applied to a ticket you had already bought.
14. Complaints, Governing Law and Disputes
Tell us first. If something has gone wrong with our booking service, please email privacy@grofomo.com with your order reference and what happened. We will acknowledge within five working days and aim to resolve it within eight weeks. Most problems are sorted out this way and it costs you nothing. Complaints about the event itself — admission, lineup, cancellation, or a refund of the ticket price — go to the Organiser, who is the seller (§6.1, §6.4, §16).
If we cannot resolve a complaint between us, you may be able to use a certified alternative dispute resolution (ADR) provider instead of going to court. We are not currently a member of an ADR scheme and do not presently intend to use one, and we will tell you if that changes. This does not affect your right to go to court, or your statutory rights.
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of England and Wales, without regard to its conflict-of-law rules. You and we agree that the courts of England and Wales will have exclusive jurisdiction over any such dispute, except that if you are a consumer resident in another part of the United Kingdom or in the European Union, you may also bring proceedings in the courts of your country of residence, and the mandatory consumer-protection laws of that country will still apply to you.
15. Miscellaneous
These Terms, together with the Privacy Policy, are the entire agreement between you and Deuce Creative Limited regarding the Service and supersede any prior agreement on the same subject. If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver. You may not assign these Terms; we may assign them in connection with a corporate transaction.
16. Contact
Deuce Creative Limited
Questions about these Terms: privacy@grofomo.com
Questions about a specific event, or a request to refund, change, or cancel a ticket, go to the Organiser who sold it: they are the seller and the decision is theirs (§6.1, §6.4). Their details are on the event page and on your receipt.
A complaint about our booking service, the booking fee, or your receipt comes to us, at the same address, and §14 says what happens next.
By using Grofomo, you acknowledge that you have read and understood these Terms of Service.